1. Introduction
Representation Media Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, or use our services.
2. Who We Are
3. Personal Data We May Collect
- Contact details, such as your name, email address, telephone number and company name.
- Enquiry information, such as the details you provide when completing a contact form or requesting information about our services.
- Technical data, such as your IP address, browser type, device information, operating system and website usage data.
- Marketing preferences, such as whether you have opted in to receive updates or communications from us.
4. How We Use Your Personal Data
- To respond to enquiries and communicate with you.
- To provide, manage and improve our services.
- To operate, maintain and improve our website.
- To send marketing communications where you have consented or where we are otherwise permitted to do so by law.
- To comply with legal, regulatory and accounting obligations.
- To protect our business, website, systems and users from fraud, misuse or security threats.
5. Lawful Bases for Processing
We only use your personal data where we have a lawful basis to do so. This may include your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and developing our business, provided your rights and freedoms do not override those interests.
6. Sharing Your Personal Data
We may share personal data with trusted service providers who help us operate our website, deliver our services, host data, manage communications, provide analytics, support IT systems, or meet professional and legal obligations. We require these providers to protect your data and only use it for the purposes we authorise. We may also disclose personal data where required by law or to protect our legal rights.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to make the site work properly, improve performance, understand how visitors use the site, and support marketing activity. Where required, we will ask for your consent before placing non-essential cookies. You can usually control cookies through your browser settings or any cookie preference tool provided on our website.
8. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes set out in this policy, including to respond to enquiries, provide services, maintain business records, meet legal obligations, resolve disputes and enforce agreements. Retention periods may vary depending on the type of data and the reason it was collected.
9. International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will take appropriate steps to ensure your personal data receives a suitable level of protection, such as using recognised safeguards or transfer mechanisms required by UK data protection law.
10. Data Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website or online transmission is completely secure, so we cannot guarantee absolute security.
11. Your Rights
Under UK data protection law, you may have rights to access, correct, delete, restrict or object to the use of your personal data. You may also have the right to data portability and to withdraw consent where we rely on consent. To exercise your rights, please contact us using the details provided in this policy.
12. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office, the UK supervisory authority for data protection matters.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.