AI products
cAIla AI — an assistant that handles the first conversation
cAIla answers the questions a team gets a hundred times a day, qualifies the ones worth a call, and hands the rest to a human with the full thread attached.
- Type
- AI product
- Scope
- Knowledge base, agent design, build
- Status
- Live
The challenge
What needed solving
Most inbound messages were repeat questions about availability, pricing and process, and they buried the enquiries that were genuinely worth a call.
Off-the-shelf chatbots either guessed answers or dead-ended people into a contact form, which damaged trust rather than saving time.
The build
What we made
Grounded answers
Responses are drawn from the business's own documents and policies, so cAIla answers from source rather than improvising.
Qualification built in
The assistant asks the questions a salesperson would, and scores each conversation before it reaches a human.
Clean human handover
When it isn't confident, cAIla says so and passes the conversation across with a summary and the full transcript.
Review and improve
Every conversation is reviewable, so gaps in the knowledge base get closed instead of repeating.
Outcome
Where it landed
- Routine first-line questions answered without a human touching them
- Enquiries arrive pre-qualified with context attached
- Faster response times outside working hours
- A feedback loop that improves answers week over week
Got a build like this in mind?
Tell us what you're trying to ship and we'll tell you honestly what it takes.