Travel & hospitality
A booking engine that turns browsers into confirmed bookings
We replaced a slow enquiry-form journey with a real-time booking engine that searches multiple suppliers, prices dynamically and confirms instantly.
- Type
- Product build
- Scope
- Architecture, UX, build, integrations
- Status
- Live and iterating
The challenge
What needed solving
Availability lived in several supplier systems that didn't talk to each other, so every enquiry had to be checked by hand before anyone could quote a price.
Customers dropped off waiting for a reply, and the team spent most of the day re-keying the same details into different portals.
The build
What we made
Unified supplier search
One search layer that queries every connected supplier in parallel, normalises the responses and returns a single ranked set of options.
Dynamic pricing rules
Margins, seasonal rules and promo codes applied at query time, so the price shown is always the price sold.
Instant confirmation
Hold, payment and confirmation handled in one flow, with automatic vouchers and itinerary emails on completion.
Operations dashboard
Bookings, amendments and cancellations in one place, with an audit trail against every supplier call.
Outcome
Where it landed
- Quote turnaround moved from hours to seconds
- Manual re-keying between supplier portals removed entirely
- Higher conversion from search to confirmed booking
- New suppliers can be added without touching the front end
Got a build like this in mind?
Tell us what you're trying to ship and we'll tell you honestly what it takes.